The printer does not see the paper what to do

Printers are special peripheral devices designed to convert and output information from electronic files and documents into printed form on paper. Nowadays, various versions of devices have been created, differing in the way of printing, compound mechanisms, construction ... But despite such a variety, the main task and the principle of their functioning do not change.

The printout consists of several stages:

  • Proper equipment connection.
  • Installation of software and drivers for recognition of computer technology.
  • Adjusting the required parameters and adjusting the displayed text and image.
  • Mechanical operation of the system and printing on paper using dyes.
  • Print the document.

Sometimes in the process of work, users have problems with the operation of the printer. One of the most common is the problem with the use of paper, the printer displays a message that does not see it. In our article we will try to analyze the possible causes and ways to eliminate them.

Initially, when a dialog box with a warning about missing paper appears on the computer, you should check the corresponding compartment. Usually, at high rates of printing and large volumes of documents, users forget to fill up the supply of sheets in time, so there is a hitch when printing documents. This problem is easy to fix, just enough time to replenish stock and monitor the status of sheets in the compartment. But if the printer writes that there is no paper in the tray, but it is there - then you need to look for a problem in another.

If after recharge nothing has changed, try to reboot the system. To do this, turn off the equipment and after a few minutes reconnect the equipment to the network. Modern models are equipped with an automatic diagnostics and troubleshooting system, which is activated when you reconnect.

IMPORTANT: These actions can eliminate the cause in most cases, but there are situations when the problem lies in the quality of the paper media and the system settings.

If the usual actions described in the instructions did not help to solve the problem, it is worth identifying the reason for the printer to stop working. So why doesn't the printer see the paper? For convenience, we present a list of the most common problems and their solutions:

  1. Wear a roller to grip the paper that holds one sheet for applying a print. Try manually pushing the sheet while making the sheet. If you succeed, then the reason is found. In this case, fix the roller or replace it with a new part.
  2. Strong clamping of the limiting holders in the sheet feeder, try to loosen them or remove them completely.
  3. Too large amount of loaded paper bundle, remove excess part.
  4. Poor quality paper media, very low or high density of the material. To diagnose, print a page using cardboard. It can restore work.
  5. Excess dust on the print head and paper feed roller. To solve the problem, clean the device, remove the foreign elements.
  6. Perhaps the problem is a jam of the previous sheet sent to the printout. Inspect the case and internal parts, if there is a jammed area, carefully remove it.

In most of the situations described, you will be able to restore the workflow yourself in order to continue printing the documents. If you doubt the correctness of the manipulations, you should contact the service center for diagnostics. Keep the warranty, you can get free help with it or replace the device.

IMPORTANT: To use the warranty card, do not make independent repair and replacement of parts, otherwise it will be invalid.

Sometimes it is hard to find the source of the problem yourself. In this case, it is necessary to automatically search for defects with the help of a computer. To do this, you must do everything according to the instructions:

  1. Connect the equipment to the power supply, to provide pairing with the computer.
  2. Launch a browser and go to a new tab. After that, enter the Microsoft fix it request for download.
  3. This program provides automatic diagnostics of the printer status and fixes problems.
  4. Run the application, set the appropriate mode of operation.
  5. If serious malfunctions are detected, adjust or repair as necessary.

Working with the printer does not cause difficulties, just read the basic instructions. In it you can find a detailed description of the connection and change print settings. To improve the quality and simplify the work with the device, we recommend to learn more about additional features and read information on the Internet. It will also be helpful to use some tips:

  • Use paper that is most suitable for the specific type of printer.
  • Do not combine different sizes of paper sheets. It is not recommended to use paper that differs in density.
  • Use only quality materials for printing documents.
  • Periodically check the condition of the equipment, diagnose the device.
  • Periodically clean equipment from accumulated dust and foreign objects. Avoid paper jams, remove it from the clip in a timely manner.
  • Check the software settings, driver version, do not connect the printer to unauthorized computers.

Watch the video: Fixing Paper Pick Up Issues - HP Deskjet 2540 All-in-One Printer. HP Deskjet. HP (April 2024).

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